Privacy Policy
International Coins (HK) Limited (“ICL”) and other companies under ICL group ("we", "our" or "us") is committed to safeguarding your privacy in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Chapter 486) (the "Ordinance") under the laws of Hong Kong. This Privacy Policy explains the types of Personal Data we collect and how we process and protect that data. From time to time, we shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong. Please read this Privacy Policy carefully and ensure that you fully understand the content.
If you access or use our website (http://www.coins.com.hk) (which we will refer to as “our website”, “ICL website” or “online shop” in this Privacy Policy), purchase at our online shop (“Subscriber”), or register for an account in our website (“Member”), then this Privacy Policy is deemed to be agreed by you and will apply to you.
Collection of your Personal Data
1. In order for you to purchase our products, to become a member or to enjoy our services, it is necessary for you to provide us with certain essential Personal Data as indicated at the time of collection. We may also ask for other information which helps us to offer you tailored products that we think may be of interest to you. The types of Personal Data we may collect include your name, address, email, telephone number and gender etc..
2. We shall have the right to collect, hold, process and/or use, the Personal Data in our database in each case for the purposes as set out in, and in accordance with, this Privacy Policy. If you are unable or unwilling to provide us with complete and correct Personal Data, we may not be able to provide or continue to provide our products and services to you.
Use of Personal Data
3. You agree that the Personal Data you provide to us and all information relating to the use of our website and/or our mobile App may be used and retained by us for:
3.1 processing your order;
3.2 processing your application for membership;
3.3 providing you our services;
3.4 the normal management, operation, and maintenance of our website and/or our mobile App;
3.5 providing you with regular communications from us with details of our retail business and relevant benefits;
3.6 providing you with products or services which you have requested;
3.7 carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other products and services better tailored to your needs, and to assist us in selecting products and services that are likely to be of interest to you;
3.8 designing new or improving existing services provided by us and/or our group to you;
3.9 investigation of complaints, suspected suspicious transactions, and research for service improvement;
3.10 prevention or detection of crime; and
3.11 disclosure as required by law.
4. With your consent or indication of no objection, we will use your Personal Data for direct marketing, providing collectible news and exclusive privileges to you (whether by post, email, phone, SMS, or other media whether now known or available in the future).
5. We may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and analysis, distribution and marketing, professional or other services to us.
Your rights in relation to your Personal Data
6. You have the right to:
6.1 check whether we hold any of your Personal Data;
6.2 access your Personal Data held by us;
6.3 require us to correct any Personal Data which is inaccurate;
6.4 ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;
6.5 opt out from receiving direct marketing materials from us at any time.
Any request in relation to the above shall be in writing (sent by mail or email) and address to:
Customer Service Department
International Coins (HK) Limited
26/F Wing On House
71 Des Voeux Road Central
Central, Hong Kong
Email: icl@coins.com.hk
Any queries, please call our customer service hotline at (852) 2845 8330.
7. In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.
Protecting your Personal Data
8. Our website uses the Secure Socket Layer (SSL) protocol – an industry standard for encryption over the Internet, to protect the Personal Data of the subscribers and members. All the sensitive data such as credit card details will be automatically encrypted before being securely dispatched over the Internet.
9. We maintain appropriate technical and organizational measures to protect the Personal Data you provided to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.
10. Our website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.
Miscellaneous
11. Nothing in this Privacy Policy shall limit your rights under the Ordinance.
12. If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy, the English version shall prevail.
13. This Privacy Policy shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.
14. We may change this Privacy Policy from time to time by posting an updated version on our website.
Last Updated on: 11 November 2022