Notes on Ordering

General

1.

All orders are irrevocable once confirmed.
 

2.

As all products are in limited availability, all orders will be accepted on a first-come-first-served basis. Successful applicants will be notified by WhatsApp/ phone/ mail/ email.
 

Ordering Channels and Payment Methods:
3.

a) For customers from ASEAN member countries^, only ordering via WhatsApp/ email / mail / fax are accepted. Please click here to download order form. And, only credit card payment (VISA/MASTER) is accepted.

b) For customers in Hong Kong, online order is available. Customers can pay by credit card (VISA/ MASTER/ DISCOVER/ AMERICAN EXPRESS) or payment through Paypal account. Customers can also choose to download the order form and return it to ICL via WhatsApp/ email / mail / fax. Payment by cheque / cashier’s order/ credit card (VISA/ MASTER) is accepted.

c) ICL reserves the right to present for payment made by any of the aforementioned payment means, but such presentation does not imply acceptance and shall not in any event prejudice ICL’s right to reject any application at its absolute discretion.

Online order is available for Hong Kong residents and in Chinese version only.
 

Refund

4.

In case of unsuccessful application, the payment will be refunded without interest. For credit card payment, a refund will be made to the credit card account. For payment by cheque/ cashier’s order, a refund cheque will be sent to the address stated on the application form via surface mail at the customer’s risk.
 

Delivery Service / Self Pick-up

5.

 a) Successful applicants who choose delivery service, the subscribed item(s) will be sent within 8 - 10 weeks after order confirmation. (For orders placed outside Hong Kong, the subscribed item(s) will be sent within 8 – 12 weeks after order confirmation.)

b)
Successful applicants who choose to pick up the subscribed item(s) in person will be notified by mail within 8 - 10 weeks after order confirmation. Subscribed item(s) must be collected within 3 months from the issue date of the Order Pick Up Notice. A free gift will be given upon collection.
 

6.

 a) For customers from ASEAN member countries^, free delivery service covers most of the areas and applies on all items unless otherwise stated. No delivery will be made to a P.O. Box address. Additional delivery charge may apply to remote and outlying island area. For enquires, please contact ICL customer service department by WhatsApp at (852) 5112 0984, by phone at (852) 2845 8330, by fax at (852) 2537 1428 or via email to icl@coins.com.hk.

b) For customers in Hong Kong, free delivery service applies on all items unless otherwise stated. Free delivery area is limited to Hong Kong Island, Kowloon and the New Territories (P.O. boxes excluded). Delivery charges will apply to outlying islands (excluding Tung Chung) and remote areas (including but not limited to Discovery Bay, Ma Wan and the walled villages).
 

7.

For delivery to areas other than Hong Kong and ASEAN member countries^, customers may have to pay for the delivery service. ICL will provide quotation for the delivery charges according to the delivery address, the weight and the size of the subscribed item(s). For quotation, please contact ICL customer service department by WhatsApp at (852) 5112 0984, by phone at (852) 2845 8330, by fax at (852) 2537 1428 or via email to icl@coins.com.hk.
 

Taxes

8.

If not specify, customers may have to pay for the charges that are levied by the customer’s country, including the import duties and the sales taxes. The levied amount is determined by the customs and excise department of the concerned country.
 

Others

9.

All product prices shown on the ICL website are in HK dollars.
 

10.

15-day Free Trial Offer only applies to specified items and is available only for customers in Hong Kong. In case of dissatisfaction with the item, customers have to  return the item in its original condition to ICL* within 15 days from the receipt for refund, at their own cost and risk.
* Address: 26/F Wing On House, 71 Des Voeux Road Central, Hong Kong.
 

11.

  ICL reserves the right to alter the product prices on the website at any time without prior notice.
 

12.

 ICL reserves the right to alter or terminate any offers, terms and conditions at any time, without prior notice.
 

13.

If there is any discrepancy between the graphics, words and/or pictures shown on this website and those shown in the actual product(s), those shown in the actual product(s) shall be the authentic version thereof and the authenticity and genuineness of the product(s) shall in no way be affected.
 

14.

 The content of this website is the property of ICL, or used under the permission and authorization of the product and information suppliers/ owners. The related copyright, the trademark, the service mark, the patent or other property rights belong to ICL or the related product and information suppliers/ owners. Revision, republication or release of all or any part of the content of this website is prohibited without ICL’s permission.
 

^ ASEAN member countries include: Singapore, Malaysia, Thailand, Indonesia, Brunei, Cambodia, Laos, Philippines, and Vietnam.
 

   
   

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